CONSUMER RIGHTS AND RESPONSIBILITIES The Utah Public Service Commission has established rules about member-consumer/cooperative relationships. These rules cover payment of bills, late charges, security deposits, handling complaints, service shut-offs, and other matters. These rules assure consumers of certain rights and outline consumer responsibilities.    If you have a problem, call Moon Lake first. If you cannot resolve the problem, call the Utah State Division of Public Utilities in Salt Lake City at (801) 530-6652, toll-free statewide at 1-800-874-0904. RIGHTS - Moon Lake Electric Association will: • Provide service if you are a qualified applicant. • Offer you at least one 12-month deferred payment plan if you have a financial emergency. • Let you pay a security deposit in 3 installments, if one is required. • Follow strict procedures, including giving you a 10-day postmarked notice before service is shut off. • Offer winter shut-off protection of utility service to qualifying residences. • Advise you of any available assistance in paying your bill. • Continue service for a reasonable time if you provide a physician's statement that a medical emergency exists in your home. • Give you written information about Commission rules and your rights and responsibilities as a customer under those rules. • Allow you opportunity for a hearing when other attempts at resolving a dispute have failed. You have the RESPONSIBILITY to: • Use utility services safely and pay for them promptly. • Contact Moon Lake about payment, service, safety, billing, or other customer service problems. • Notify Moon Lake about meter reading, billing, or other errors. • Contact Moon Lake when you anticipate a payment problem to attempt to develop a payment plan. • Notify Moon Lake when you are moving to another residence. • Notify Moon Lake about stopping service in your name or about stopping service altogether. • Permit access for meter readers and other essential cooperative personnel and equipment.